Shipping policy
Shipping Policy
Last updated: 13 April 2026
We do our best to get your order packed and on its way as quickly as possible, without rushing it out like a mystery box.
Order Processing Times
Order processing times are separate from shipping times shown at checkout.
Orders are generally processed within 2 to 7 business days after you receive your order confirmation email. Processing times do not include weekends or public holidays.
Some orders may take longer to process, including where:
- items are coming from different suppliers
- items are oversized, fragile, heavy, or require special handling
- stock needs to be confirmed
- there is a high volume of orders
- there are supplier, courier, or other unforeseen delays
If there is a significant delay with your order, we may contact you by email or phone using the details provided with your order.
Shipping Times
Once your order has been processed and dispatched, delivery times vary depending on your location, the carrier, and the shipping method selected at checkout.
Estimated delivery times are guides only and are not guaranteed.
Typical delivery estimates are:
- Standard domestic shipping: usually 2 to 7 business days after dispatch
- Express domestic shipping: usually 1 to 3 business days after dispatch for major metro areas, with regional areas potentially taking longer
Delivery timeframes begin after dispatch, not from the date the order is placed.
Once an order has been handed to the courier, delivery is managed by the carrier. While we will assist where reasonably possible, delays in transit may occur and are outside our direct control. If goods are not supplied within the agreed time, or within a reasonable time where no time was agreed, customers may have rights under Australian Consumer Law.
Shipping Rates
Shipping charges are calculated at checkout where applicable.
Shipping rates may vary depending on factors such as:
- destination
- weight
- dimensions
- delivery method selected
- bulky, fragile, or oversized items
- split shipments or special handling requirements
In some cases, additional shipping charges may apply after checkout, particularly for bulky, oversized, fragile, commercial, or special-order items. If this occurs, we will contact you before dispatch to confirm the updated shipping cost and available options.
Carriers and Delivery Methods
We may use a range of shipping providers depending on the order size, destination, and service required, including:
- Australia Post
- courier services
- freight or commercial carriers for larger deliveries
Not all shipping options are available for all products or areas.
Order Tracking
Tracking details will be provided for trackable shipments once your order has been dispatched.
You can track your shipment using the tracking link sent in your shipping confirmation email.
Address Changes
Please make sure your shipping details are correct when placing your order.
If you need to change your shipping information, contact us as soon as possible via Get in Touch With Us Here or by email at sales@australiancateringequipment.com.au.
We will do our best to assist before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Authority to Leave
If you provide authority to leave, delivery will be made according to the carrier's procedures. Once a parcel has been delivered in accordance with your authority to leave instructions, responsibility may pass to you, subject to any rights you may have under Australian Consumer Law.
International Shipping
We primarily ship within Australia.
International shipping may be offered at our discretion on selected orders only. We are under no obligation to accept or fulfill international orders.
Where we agree to ship internationally:
- shipping times are estimates only
- additional charges, customs duties, taxes, import fees, and clearance costs may apply
- these charges are the responsibility of the customer unless stated otherwise
- delivery delays caused by customs, border processing, or overseas carriers are outside our control
If you are placing an order from outside Australia and want international delivery, please contact us first via Get in Touch With Us Here.
Damaged, Lost, or Delayed Shipments
Please inspect your order as soon as it arrives.
If your package arrives damaged, is missing items, or appears to have been lost in transit, contact us as soon as possible with your order number and any relevant photos.
We will assist with reasonable enquiries or claims with the carrier where appropriate. However, consumer rights may still apply where goods are damaged, faulty, or not supplied within the required time under Australian Consumer Law.
We are not responsible for delays caused by:
- couriers
- weather events
- strikes or transport disruptions
- customs or border processing
- incorrect address details supplied by the customer
- failed delivery attempts or uncollected parcels
If a parcel is returned to us due to incorrect shipping details, failed delivery, or being left uncollected, additional redelivery charges may apply.
Shipping Policy and Consumer Rights
This Shipping Policy is intended to provide general information about how we process and dispatch orders. Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law, including rights relating to goods that are damaged, faulty, or not supplied within the required time.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Contact page: Get in Touch With Us Here
Email: sales@australiancateringequipment.com.au
Phone: 02 9563 2424